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Shipping Policy
Shipping Policy
- Thanks for shopping at CivilisMart
- All prices listed in civilismart are generally inclusive of shipping. If additional shipping charges are to be levied by the supplier/Manufacture/Authorized Dealer which requires additional heavy transportation services which are solely based on the size of the order, the same will be informed prior to shipment.
- CivilisMart shall ensure the timely delivery of the order placed on the marketplace, however does not guarantee the exact/timely delivery of the products purchased. Since, products are directly shipped from the Supplier/Manufacturer/Authorised Dealer and CivilisMartÂ
- does not hold any control or responsibility on shipping.
- Customer is solely responsible for paying the additional shipping costs if any.
- Your shipment may contain the documents :
- Â Â Copy of the Order invoice (Original copy can be downloaded from your account profile and copy would be sent to your email id)
- Â Â Copy of the Delivery note (Quantities has to be checked on the time of delivery, Any missing quantities should be raised immediately to www.civilismart.in)
- Â Â User manual if any provided by the manufacturer.
- Â Â Material Test Certificates, if any provided by the manufacturer.
- Â Â Installation Manuals, if any provided by the manufacturer.
- Â Â Warranty Cards, if any provided by the manufacturer.
- You can track the order status online on CivilisMart , provided that the shipment/logistics providers has the ability to provide the same information. You may contact info@civilismart.in or call us to know the status of your order.
- CivilisMart reserves the right to withhold/ cancel the order without delivery without giving any reason.
- Orders once processed and the material has be shipped by the manufacturer, cannot be returned for clarifications the customer can reach us on info@civilismart.in
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